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Frequently Asked Questions

What are the dates of the 2017 CNE?
The dates for the 2017 CNE are August 18 until September 4.

What are the dates and hours for the Casino?
The CNE Casino runs from July 29 until September 4, 2017 from Noon to 6 am each day, except for Labour Day. The CNE Casino is open from Noon to 8 pm on Labour Day. Please note that the Casino will be closed on Saturday, August 5, 2017. 

What are the dates and hours for HorseCapades?
HorseCapades runs from July 29 until August 17, 2017 and is open from 11 am until 2 pm. Elements of HorseCapades will move into The Farm in the Better Living Centre during the CNE (August 18 to September 4). . 

What time do buildings open/close?
All buildings are open from 10 am to 10 pm, except on Labour Day. Building hours on Labour Day are 10 am to 7 pm.

What time do the grounds open/close?
The grounds are open from 10 am to midnight, except on Labour Day. On Labour Day the grounds are open from 10 am to 9 pm, and the gates close at 5 pm.

What time does the Midway open/close?
The midway is open from 11 am to midnight on weekdays and 10 am to midnight on weekends.

When will tickets be available to purchase?
Tickets are currently onsale here, at Theex.com, at GO Transit Stations, and in gift card ticket malls in participating grocery and Canadian Tire Stores in the Greater Toronto Area.

Where can I purchase tickets?
Ways to purchase your tickets include:

  • Online at TheEx.com - Tickets will be available here online at a discounted rate until August 17, 2017.  Tickets will be available online starting August 18 until September 4, 2017 at the regular rate. 
  • Gift Card Tickets – Admission and Ride-All-Day Passes are available in participating grocery & Canadian Tire stores in the Greater Toronto Area until August 17, 2017.
  • GO Transit Stations – Admission and Ride All Day passes are available at GO Transit Stations, including Union Station at a discounted rate until August 17, 2016 Tickets will be available starting August 18 until September 4, 2017 at the regular gate rate. Off-Site Tickets are available while supplies last.
  • CNE Gate – You can purchase your tickets at any CNE gate from August 18 until September 4, 2017.

What forms of payment can I use to purchase tickets at the gate?
Visa, MasterCard, American Express, Debit, Visa Debit, and cash are accepted forms of payment when purchasing tickets at the gate. All charges will be made in Canadian funds.

When purchasing tickets online, which forms of payment are acceptable?
Visa, MasterCard, American Express, Debit and Visa Debit are all accepted forms of payment when purchasing tickets online. All charges will be made in Canadian funds.

Is it possible to purchase tickets online?
Yes. CNE tickets are currently available online.

How do I get help in purchasing online tickets?
If you are having trouble purchasing tickets please email tickets@theex.com or call 416-649-8780 (Local) or 1-844-398-3278 (Toll-free in North America).

Do the vendors at the CNE accept debit/credit?
Debit and credit machines are not mandatory for CNE vendors. They use them at their own discretion. There are ATMs available throughout the grounds and in most buildings.

Can I access the CNE grounds if I have a ticket for the Budweiser Stage and BMO Field?
Yes, you can access the CNE grounds for free with your Budweiser Stage and BMO Field ticket.

Can I re-enter the CNE grounds if I leave? 
Yes you can. Please ensure you ask for a hand stamp before you leave and you can re-enter on the same day.

Are there ATMs located on the CNE grounds?
ATMs are located throughout the CNE grounds and in all buildings. Click here to see the map of outdoor ATM locations.

Are there storage lockers available?
Yes, storage lockers are available at the CNE. There are 5 different locations for storage lockers:

  • North side of the Press Building;
  • West side of the Enercare Centre;
  • West side of the GO Train station;
  • South Side of the Scouts trailer at the Princes’ Gate and
  • in the East Midway.

There is also a Parcel Check available in Salon 103, Hall A of Enercare Centre. Parcel check is available from 10 am - 10 pm every day except for Labour Day. Labour Day hours are from 10 am - 7 pm.

Is there free WiFi at the CNE?
Yes, please click here for WiFi locations.

Can I smoke on the grounds?
Smoking is allowed on the CNE grounds with the exception of all buildings and within 9 metres of Kids’ World. Please be considerate of other guests when smoking in designated areas.

Can I purchase cigarettes on the CNE grounds?
Cigarettes are not sold on the CNE grounds.

Are there wagons available for rent?
Yes, wagons are available for rent at Information Booths at the following locations:

  • Princes’ Gate;
  • GO/TTC Gate and
  • Princess Margaret Fountain

The wagons are available from 10 am to 10 pm at a rate of $10 per day. A $50 refundable deposit is required along with a piece of ID.

Click here to find an Information Booth location where you can get your wagon.

Are there strollers available for rent?
There are no strollers available for rent at the CNE, but you can rent wagons at Information Booths located at the Princes’ Gate, GO/TTC Gate and Princess Margaret Fountain.

Click here to see the map with Wheelchair Rental locations.

Can I rent a wheelchair at the CNE?
Scouts Canada offers Wheelchairs for $10 per day ($50 refundable deposit and valid photo ID required) and Electronic Scooters for $35 ($100 refundable deposit and valid ID). Reservations are recommended and can be made by calling Scouts Canada at 416-490-6364 ext. 452 until August 17 or during the CNE 416-263-3211.

What is the CNE’s weather policy?
With a variety of indoor and outdoor activities taking place during the 18 days of the fair, the CNE operates rain or shine. Some outdoor attractions or shows may be postponed or cancelled in the event of an electrical storm for the safety of both CNE performers and visitors. In this case, where stage performances are concerned, an announcement will be made from the stage.

Where can I find out what is going on at the CNE this year?

Up to date information is available on this website (see What's On, Rides & Games and Food Sections) and in the 2017 CNE Guidebook, available the week of August 7, 2017.

Where can I park at the CNE?

The CNE has two off-site lots and a number of on-site lots. The parking rate at our onsite lots is $30 to $35, depending on the day. Click here to see the map where you can find all on-site parking lots.

Where can I park my bicycle at the CNE?
Parking for bicycles are available

  • outside the Saskatchewan Gate (west end near Dufferin) and
  • at the Princes' Gates (east end of grounds at Strachan).

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