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Canadian National Exhibition Association

Accessibility Plan 2018-2022

1. Glossary of Terms

Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”): The law that sets out a process for developing and enforcing accessibility standards (Government of Ontario).

Accessibility Standards: The laws that government, businesses, non-profits and public sector organizations must follow to become more accessible. The AODA is comprised of five standards:

  • Customer Service Standard
  • Information and Communications Standard
  • Transportation Standard
  • Employment Standard
  • Design of Public Spaces Standard

The Customer Service Standard was the first standard to become law. The remaining four standards – Information and Communications, Employment, Transportation and Design of Public Spaces – have been combined under one regulation, the Integrated Accessibility Standards Regulation (“IASR”) (Government of Ontario, 2014).

Barrier: Anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice (AODA, 2005).

CNE Advisory Council on Inclusion of Persons with Disabilities (or “Advisory Council”): The independent, multi-disciplinary, and arms-length committee convened by the CNEA to review practices related to persons with disabilities at all levels of the organization.

Board of Governors of Exhibition Place (“BOG”): The local board of management of the City of Toronto (also “City”) that manages the site known as Exhibition Place.

Canadian National Exhibition (“CNE”): The annual event operated by the Canadian National Exhibition Association that takes place at Exhibition Place during the 18 days prior to and including Labour Day Monday.

Canadian National Exhibition Association (“Association” or “CNEA”): The organization that organizes the annual Canadian National Exhibition in Toronto, Ontario.

Chief Executive Officer (“CEO”): The Chief Executive Officer of the Canadian National Exhibition Association.

Disability: A broad range and degree of conditions, some visible and some not visible. A disability may have been present from birth, caused by an accident, or developed over time. There are physical, mental and learning disabilities, mental disorders, hearing or vision disabilities, epilepsy, drug and alcohol dependencies, environmental sensitivities, and other conditions (Ontario Human Rights Commission, 2016).

Exhibition Place: The site at which the annual CNE takes place and at which the CNEA offices reside.

Support Person: In relation to a person with a disability, another person who accompanies him or her in order to help with communications, mobility, personal care or medical needs or with access to goods or services (AODA, 2015).

 2. Introduction

As the producer of Canada’s largest annual event, the Canadian National Exhibition (CNE), the Canadian National Exhibition Association (CNEA) has the opportunity and capacity to make a difference in the community and in the lives of persons with disabilities.

The Canadian National Exhibition Association Accessibility Plan 2018-2022 sets out the CNEA’s approach to removing barriers for guests and members of the organization over the next five years.

The Plan outlines the CNEA’s work related to the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA), as well as the Integrated Accessibility Standards Regulation (IASR), which combines the remaining four Accessibility Standards: Information and Communications; Transportation; Employment; and Design of Public Spaces.

Above and beyond the requirements of the AODA, the CNEA aims to improve accessibility at all levels of the organization. With the recommendations of the CNE Advisory Council for Inclusion of Persons with Disabilities as a launchpad, the CNEA is committed to becoming a leader in accessibility and inclusivity in North America.

3. Commitment

The Canadian National Exhibition Association is dedicated to ensuring that all guests and members of the organization are treated fairly and equitably. The organization is committed to improving accessibility and inclusivity at the CNEA at all levels, from employment through to admissions and customer service.

The CNEA strives to be a leader in accessibility in North America, and, ultimately, to become an inclusive destination in terms of entertainment and innovation for persons with disabilities.

4. About the Canadian National Exhibition Association

a. Canadian National Exhibition Association

The Canadian National Exhibition Association is the provincially incorporated agricultural society that organizes the annual CNE in Toronto. Operating since 1879, the CNEA encourages and promotes agriculture, horticulture, the arts and manufacturing. A corporation without share capital, the CNEA became independent from the City of Toronto and the Board of Governors of Exhibition Place on April 1, 2013.

b. Canadian National Exhibition

The CNE, or The EX as it is also known, is Canada’s largest fair and the fifth largest in North America.

Taking place over the 18 days leading up to and including Labour Day Monday, the CNE offers a wide variety of interactive entertainment experiences. Attractions include concerts, feature exhibits, live performances and demonstrations, midway rides and games, a working farm, food, shopping, and a three-day Air Show.

A cherished tradition for the people of Toronto and surrounding communities, the CNE attracts approximately 1.5 million visitors annually. The fair generates an annual economic impact of approximately $93.1 million for the Greater Toronto Area and $128.3 million for the province of Ontario.

The CNE is held at Exhibition Place, which is a 192-acre site along Toronto’s waterfront on the shores of Lake Ontario and just west of downtown Toronto.

5. Accessibility for Ontarians with Disabilities Act

In 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act to make Ontario accessible by 2025.

Accessibility Standards have been created as part of the Accessibility for Ontarians with Disabilities Act. These standards are rules that businesses and organizations in Ontario need to follow to identify, remove and prevent barriers so that people with disabilities have more opportunities to participate in everyday life.

The Accessibility Standard for Customer Service was the first standard to become law.

The next four standards – Information and Communications, Employment, Transportation and Design of Public Spaces – have been combined under one regulation, the Integrated Accessibility Standards Regulation (IASR). This regulation is now law and the requirements currently in regulation are being phased in between 2011 and 2021 (Government of Ontario, 2014).

a. Customer Service Standard

Since January 1, 2012, the CNEA has been in compliance with the Customer Service Standard and will continue to comply with that regulation during the five-year period covered under this CNEA Accessibility Plan 2018-2022.

The CNEA is committed to providing a high level of service to all visitors, including people with disabilities. The organization aims to provide programs and services in a way that respects the dignity and independence of visitors with disabilities. The CNEA is committed to integration and equal opportunity.

Under the Customer Service Standard, the CNEA created a policy and outlined its commitment to all aspects of the Standard, which includes:

  • Allowing for service animals and support persons
  • Providing notice of service disruption
  • Ensuring an accessible feedback process
  • Providing for the use of assistive devices and alternate formats
  • Training employees on the Standard and how to effectively communicate and interact with persons with disabilities

b. Integrated Accessibility Standards Regulation

The IASR outlines a number of requirements to prevent and remove barriers for persons with disabilities. The CNEA is committed to meeting these requirements, as outlined in Table 1 below. Some of these requirements apply to CNE visitors and the general public, while other requirements are specific to CNEA employees and volunteers.

Table 1: AODA Accessibility Standards Requirements

Action

Standard

Deadline

A policy on the Customer Service Standard was created on April 1, 2013, outlining the CNEA’s response to all aspects of the Standard.

Customer Service Standard

July 27, 2016

UPDATED

All existing employees were trained on how to interact with persons with disabilities through a presentation facilitated by people managers.

Customer Service Standard

June, 2016

COMPLETED

Yearly training

Upon hire, all new employees must participate in training on AODA and the Customer Service Standard.

Customer Service Standard

April 1, 2013

ONGOING

Information about emergency response plans is available to customers and employees with disabilities upon request.

IASR - Information and Communications

April 1, 2013

ONGOING

Employees with disabilities will be provided with individualized emergency response information when necessary upon request.

IASR - Information and Communications

ONGOING

The AODA policy was revised in July 2016 to include the policy and procedures to meet the requirements of the Integrated Standards.

IASR - General

July, 2016

COMPLETED

The CNEA will ensure that all new internet websites and web content conform with WCAG 2.0 Level A.

IASR - Information and Communications

August, 2016

 

Access to CNE’s Accessibility policy and resources, the AODA and the Standards are and will continue to be available for employees on www.theex.com

Customer Service and IASR

April, 2013

ONGOING

The section on Accessibility on the CNEA’s public website www.theex.com will be updated with a copy of this multi-year plan.

IASR - Information and Communications

August, 2016

 

Access to this multi-year plan and customer feedback information will be available on the CNEA’s public website www.theex.com

Customer Service and IASR

August, 2016

The CNEA will review its employment practices and revise where needed to ensure that it accommodates for persons with disabilities during the recruitment and assessment processes and when people are hired, as per the Standard.

IASR - Employment

April 1, 2013

ONGOING

 

The CNEA will consult with employees and ensure the accessibility needs of employees with disabilities are taken into account when using performance management and career development.

IASR - Employment

September, 2016

ONGOING

The CNEA will develop individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

IASR - Employment

October, 2016

A plan will be developed and executed to ensure that all internet websites and web content achieve WCAG 2.0 Level AA by 2021.

IASR - Information and Communications

January 1, 2021

The CNEA will work with employees with disabilities to develop individualized workplace emergency response plans and provide information regarding emergency response.

Employee Accommodation Policy

 

July, 2016

6. CNE Advisory Council

Above and beyond the requirements of the AODA, the CNEA aims to improve accessibility at all levels of the organization.

In 2016, the Canadian National Exhibition Association (CNEA) convened the independent, multi-discipline, and arms-length CNE Advisory Council on Inclusion of Persons with Disabilities to review practices related to persons with disabilities at the governance, leadership and operations levels, including admissions and programming partnerships. The Advisory Council was asked to obtain appropriate input to assist in its discussions and, to this end, heard presentations from a range of expert sources.

The Advisory Council concluded its work, and presented five recommendations to the CNEA for consideration. To ensure all comments and concerns on these recommendations were heard, the CNEA requested (through news releases, newspaper advertisements, online advertisements and social media posts) public participation through an online feedback form that was available between April 4 to 21, 2017.

After considering the extensive feedback from the public consultation, the Advisory Council finalized its recommendations and report, and presented six recommendations to the CNEA with unanimous support.

At its May 17, 2017, meeting, the CNEA Board approved the Advisory Council’s recommendations, along with organizational recommendations put forward by staff and the Board, including reporting timelines and advancing inclusivity at the national level through the Canadian Association of Fairs and Exhibitions.

The initiatives approved by the Board encompass all aspects of the organization, from employment through to admissions and customer experience. The CNEA is striving to improve accessibility at Canada`s largest fair for all guests. By acting on these recommendations, the CNEA will continue to work toward ensuring that all guests and members of the organization are treated fairly and equitably.

a. Recommendations

Table 2 below summarizes the status of the six Advisory Council recommendations, approved by the CNEA Board in May 2017:

# Recommendation Status
No. 1

“Create a strong governance structure with representation from persons with disabilities at the Board of the CNEA to champion an annual review of policies and plans for becoming increasingly inclusive of persons with disabilities in addition to ensuring the broad scale implementation of formal awareness training throughout all levels of the CNE organization on the importance and value of greater accessibility and inclusion.”

The CNEA Board concurred that representation on the Board from persons with disabilities was important. However, given the organization’s governance structure that specifies directors are elected from the membership, an approach to achieving this goal was required.

After referring the matter to the Governance Committee and later the Nominations and Credentials Committee, a plan was developed.

The CNEA would recruit disability advocates as part of its biennial Community-at-Large Member recruitment campaign and have successful candidates, now members, stand for election to the Board. Several disability advocates were appointed to the CNEA membership as a result of this campaign.

Based on their professional experience and qualifications, two disability advocates were successfully elected to the CNEA Board in October 2017.

No. 2

“Assign a senior executive or their designate with accountability for leading the evolution of the CNE to become a more inclusive environment for persons with disabilities. Create an aspirational accessibility policy and a multi-year plan for the evolution of the organization including suppliers and partners with feedback mechanisms developed to ensure informed evolution.”

As of May 2017, the Chief Executive Officer of the CNEA is the organizational champion for all matters related to accessibility and inclusivity, both internally and at events hosted by external organizations. In addition, she has delegated project oversight and implementation to the Senior Manager, Special Projects & Strategic Initiatives, who works in the CEO’s office.

This Canadian National Exhibition Association Accessibility Plan 2018-2022 fulfills the recommendation related to the development of a multi-year plan.

No. 3

“Hire permanent and temporary staff to include persons with disabilities at proportional levels to the community served (currently 16% to 20% and rising over time). Conduct focused training for all staff which ensures high awareness of appropriate sensitivities, language and specific accommodation needs for persons with disabilities.”

 

 

 

 

In 2017, the CNEA contracted the Ontario Disability Employment Network (ODEN) to provide employment consulting services, with a focus on inclusive hiring and training.

As a result of the work with ODEN and the implementation of the CNEA’s own internal recruitment initiatives, the proportion of the CNEA workforce represented by people with disabilities grew to 17 per cent in 2017 and 21 per cent in 2018, exceeding the 16 to 20 per cent range recommended by the Advisory Council.

In both 2017 and 2018, the CNEA conducted training in advance of the seasonal hiring interview process to assist management and supervisory staff during the inclusive hiring initiative, and trained seasonal staff in the areas of the AODA legislation and customer service. Job coaches were provided by the various ODEN service agencies to assist with integration into the workforce. With funding achieved through the Canada Summer Jobs Program, the CNEA hired Accessibility Assistants to provide further support to both the employees with disabilities and their supervisors.

In 2017, the CNEA received the ODEN Champion’s League Award for its leadership role in promoting the inclusion of people with disabilities in the workplace. In 2018, JVS Toronto recognized the CNEA with the Eunice and David Mouckley Employer of the Year Award for its inclusivity hiring initiative.

No. 4

“Give strong consideration to establishing a destination for persons with disabilities through an exhibition experience such as an Innovation Showcase of technology developments which address barriers that persons with disabilities identify as significant. Motivate and encourage participants to highlight this important area of innovation, with a focus on values identified by persons with disabilities.”

Product Development staff is researching programming initiatives and opportunities. Examples of new initiatives to be introduced can be found in the Divisional Priorities section of this plan.

No. 5

“Modernize admissions policies from a holistic perspective including all customer segments. Separate consideration for persons with disabilities from the question of ability to pay or poverty and address each separately. Introduce the Access2 Entertainment Program provided by Easter Seals as the generally accepted admissions approach for persons with disabilities in entertainment business. Consider poverty in the context of other discounted admission policies and implement the broad admissions policy changes in an integrated manner that does not single out persons with disabilities.”

In May 2017, the CNEA Board approved a new admission policy for persons with disabilities, effective as of the 2018 season.

While the Advisory Council recommended that all visitors, including those with disabilities, pay full-priced admission, the CNEA elected to offer a 50 per cent discount to persons with disabilities until such time that the CNE event provides a barrier-free experience for all guests – the guiding vision of this five-year accessibility plan.

In 2017, the CNEA enrolled in the Easter Seals Access 2 Card Program. Beginning in 2018, Access 2 cardholders received complimentary admission for their support persons.

To address affordability, the CNEA rolled out a community pass program in July 2018. Through this program, 20,000 complimentary, one-day, general admission passes were made available to individuals facing financial barriers, which could include, but are not limited to, persons with disabilities.

These passes were available on a first come, first served basis, through service agencies of the City of Toronto and Province of Ontario, including Ontario Disability Support Program and Ontario Works offices in the Greater Toronto and Hamilton Area.

Complete details of this program are available on the CNE website: theex.com

No. 6

“Focus on improvements to the operations of the CNE which will enable a better experience for those attending. Use the learnings form the public consultation and research to build a strong plan for communications, operations and service enhancements to improve the comfort and access of the experience for persons with disabilities and their family and friends.”

This Canadian National Exhibition Association Accessibility Plan 2018-2022 incorporates improvements in the areas of communications, operations and service enhancements to improve comfort and access of the experience for persons with disabilities and their family and friends.

To inform the development of the plan, feedback was sought from various sources during the 2017 CNE:

  • Tracy Schmitt, an accessibility consultant, audited the staff AODA training sessions and the fair itself through several site visits. Ms. Schmitt shared her findings and recommendations with the CNEA staff team.
  • Twenty-five persons with disabilities were recruited to participate in a Lived Experiences program. These individuals visited the CNE event and provided their feedback through an online questionnaire.
  • The CNEA contracted the Abilities Centre to complete accessibility and inclusivity audits during the 2018 CNE season. The team presented their findings and recommendations at all all-staff session in the fall of 2018.

Staff has implemented these recommendations wherever possible and continues to make improvements based on feedback received.

As an immediate step toward providing additional assistance to guests with disabilities, a CNE Accessibility Guide was produced for the 2017 and 2018 CNE seasons.

7. CNEA Strategic Plan

In 2017, the CNEA initiated the development of a new strategic plan to guide the organization over the next three years. Following a comprehensive planning process, involving an extensive list of stakeholders, the Canadian National Exhibition Association Strategic Plan 2018-2021 was developed.

Accessibility and inclusivity were among the areas of focus during the strategic planning process. Not only were these words included in the organization’s newly developed list of organizational values, the concepts were also included in several key strategic objectives outlined in the plan, which include the introduction of new programs and events, human resources goals, and more.

In other words, with the introduction of the new CNEA Strategic Plan 2018-2021, accessibility and inclusivity became part of the overall guiding vision for the CNEA as an organization.

Please visit theex.com to view Canadian National Exhibition Association Strategic Plan 2018-2021 Synopsis.

8. Divisional Priorities

The CNEA organization is comprised of the Office of the Chief Executive Officer (CEO) and five divisions. In addition to participating in the development of the Canadian National Exhibition Association Accessibility Plan 2018-2022, each division has set out key divisional priorities related to accessibility and inclusivity, which are outlined in Table 3 below:

Table 3: CNEA Key Divisional Accessibility Priorities

Division Key Accessibility Priorities Timeframe
1. Office of the CEO a) Champion accessibility at all levels of the organization Ongoing through 2022
b) Lead development of a fair system for distribution of 20,000 complimentary admission passes for the CNE event to address affordability with key municipal and provincial government organizations

Completed Q1 to Q3 2018

Review and repeat annually through 2022

c) Participate in efforts to identify and pursue various types of grants to support CNEA accessibility initiatives

Ongoing through 2022

d) Lead development of five-year accessibility plan for the organization

Q4 2018

Review annually through 2022

e) Track and measure divisional accessibility targets

Ongoing through 2022

f) Provide updates to Board of Directors on progress and development of accessibility initiatives

Ongoing through 2022

g) Identify and apply for grant funding in support of accessibility initiatives

Ongoing through 2022

h) Create synergistic relationships with external organizations to advance CNEA accessibility initiatives

Ongoing through 2022

i) Lead recruitment effort for accessibility advocates for CNEA Community-at-Large Member positions on behalf of Board

2019 and 2021

j) Lead evolution of the CNE event as a destination for entertainment and innovation for persons with disabilities

By 2022

2. Business Developnment & Innovation  a) Work with sponsors to consider accessible options for all CNE visitors

Ongoing through 2022

b) Develop an Accessibility Taxonomy for the CNE event:

The CNE Accessibility Taxonomy is a system under development that when complete, will provide context and description about each attraction, show, ride, and experience within the CNE.  Approximately 16 aspects of each component of the CNE will be given a ranking (elements such as heights, footings, sounds, motion, crowding, etc., will be considered), and then a rating scale will be applied to three categories:  physical attributes, sensory perception, and social interaction. Once complete, the system will enable fair-goers the opportunity to make choices for themselves about how they would like to enjoy the fair, and it will also be used as benchmark by CNE organizers to make improvements in the future.

By Q3 2019

Review annually through 2022

c) Build relations with partners to help the CNEA implement technologies that could assist visitors with disabilities in wayfinding and locating amenities/facilities

By 2022

d) With input from the accessibility community, create a plan to build a model home exhibit that showcases accessible living (for display at the CNE event)

By 2022

Marketing & Communications       

e) Update and expand the CNE Accessibility Guide to include ride policy information and

Q3 2018

Updated annually through 2022

f) Create an accessible version pf the CNE Accessibility Guide for the website

Q3 2019

Updated annually through 2022

g) Continue to work on the CNE website (theex.com) to ensure that it is accessible

Ongoing through 2022

h) Refresh and reconfigure accessibility section om guest information section of CNE website

Q3 2019

i) Communicate the work that the CNEA is doing in the area of accessibility through traditional media outlets and social media channels

Ongoing through 2022

j) Mobilize CNEA communications channels to celebrate its accessibility initiatives during the days/months where accessibility is being denoted in the community at large (e.g. Global Accessibility Awareness Day, May 16, 2019)

Q2 2019

Annually through 2022

k) Canvass persons with disabilities within the CNEA’s online panel to learn about their “lived experience” during the 2018 CNE

Q4 2018 to Q1 2019

l) Contribute to the evolution of the CNE event as a destination for entertainment and innovation for persons with disabilities

By 2022

Product Development    

m) Investigate programming that includes performers with disabilities

Through 2018

Annually through 2022

n) Engage Ill-Abilities, a dance crew comprised of “differently-abled dancers,” to perform at International Stage

Q3 2019

o) In honour of Toronto’s connection with the critter, introduce the “Raccoon Project”; select agencies representing people with disabilities that offer art programs will be invited to decorate 5’ raccoon sculptures that will be displayed for all to see during the CNE

Q3 2019

p) Review accessible seating in Bandshell Stage area

Q3 2019

Review annually through 2022

q) Make best efforts to ensure accessible seating in International Stage area being utilized by persons with disabilities versus general public

Q3 2019             

Annually through 2022

Exhibit & Midway Sales      

r) Post signage in areas of concern where accessible access is poor or not possible

Q3 2018

Annually through 2022

s) Work with internal departments to ensure garbage receptacles (especially in the washrooms) are unobstructed

Q3 2018

Annually through 2022

t) Work with internal departments to ensure curb cut access for assistive devices are not blocked by temporary structures

Q3 2019

Review annually through 2022

u) Continue to raise accessibility awareness and encourage development/implementation of initiatives with all of our stakeholders including the midway supplier and all vendors

Ongoing through 2022

v) Provide training to concessionaires and midway partner and explore feasibility of online training portal

Completed Q3 2018

Review annually through 20222

w) Asphalt over temporary electrical and plumbing lines, as well as driveway to washrooms at Bandshell

Completed Q3 2018

Review annually through 2022

x) Ensure access for wheelchairs and other assistive devices at midway games

Q3 2018

Annually through 2022

y) Strive to influence evolution of amusement devices in cooperation with partners with potential to use CNE event as a venue for display and/or public introduction of new devices

By 2022

z) Work with food operators to ensure viable solutions are in place to meet the needs of visitors with disabilities

Ongoing through 2022

aa) Work with Exhibition Place regarding inexpensive/easily adoptable plans to improve facilities

Ongoing through 2022

3. Business Services & Finance

Human Resources

 

a) Expand annual equity survey to include all seasonal and 18-day hires

Q3 2018

b) Ensure AODA training is available for all existing and new staff

Ongoing through 2022

c) Review all job descriptions to ensure use of inclusive language

Q3 2019

d) Add additional staff resources to support 18-day hires who require additional resources

Q3 2019

e) Cooperate with internal departments to comply with Web Content Accessibility Guidelines (WCAG) 2.0, including the CNEA online employment portal

By 2021

f) Continue to work with ODEN to CNEA expand network and develop strategic partnerships that support people with disabilities

Q3 2020

g) Review all policies and procedures in relation to accessibility to ensure alignment with best practices and new/evolving legislation

Annually through 2022

h) Work to ensure representation of people with disabilities mirrors community (Advisory Council 2017: 16 to 20 per cent of population)

Annually through 2022

Casino

a) Continue to ensure accessibility of CNEA temporary casino building for guests and staff

Annually through 2022

b) Ensure availability of accessible tables and accommodation support in temporary casino

Annually through 2022

4. Corporate Affairs

c) Engage key government officials to gain support for current and future CNEA accessibility initiatives

Ongoing through 2022

5. Event Services & Operations           

d) Work with internal departments to ensure communication of accessible amenities/facilities to guests

Ongoing through 2022

e) Implement the new admission policy, update gate procedures and provide specific training to all gate staff

Completed Q3 2018

f) Install a new gate to facilitate Wheel-Trans entry point

Completed Q3 2018

g) Address deficiencies identified in 2017 accessibility audit in washrooms under CNEA control (e.g. moving garbage receptacles from under paper towel dispensers to allow for wheelchair or other assistive device access, insulate hot water pipes under sinks where required, etc.) and endeavour to influence implementation in Exhibition Place-controlled washrooms

Completed Q3 2018

h) Review inventory and location of accessible parking spaces and adjust as appropriate

Completed Q3 2018

Review annually through to 2022

i) Extend coverage of accessible transportation on the site during the CNE event

Completed Q3 2018

Review annually through to 2022

j) Modify four-seat tables to accommodate inclusion of visitors in chairs/scooters

Q3 2019

k) Investigate potential accessibility event mobile application to support visitors with disabilities in cooperation with internal departments

2019 to 2020

l) Commission production of customized, accessible ticket booths

2020 to 2021

m) Cooperate with internal departments to improve accessibility of beach bar and sandy beach area of Virginia Beach

Completed 2018

Ongoing through 2022

n) Set aside an area (or areas) where visitors with disabilities using assistive devices can access: repair services; charging stations; and in cooperation with other departments quiet zones or controlled sensory environments

By 2022

6. Legal Services & Corporate Secretariat    

a) Recommend development of a policy to the Board of Directors concerning accessibility and accommodation for meetings (e.g. meeting logistics, venues, etc.)

Completed 2018

b) Develop standardized language for use in all meeting correspondence and invitations with respect to accessibility and accommodation

Completed 2018

Ongoing through 2022

c) Build on current accessibility and accommodation practices related to all CNEA board events

Completed 2018

Ongoing through 2022

d) Communicate and engage with CNEA membership on the topic of the organization’s accessibility initiatives and explore any potential partnership opportunities that arise

Ongoing through 2022

e) All contracts should demonstrate a commitment to, at minimum, AODA compliance and CNEA accessibility priorities

Ongoing through 2022

Extend to contracts related to new CNEA events beyond annual CNE

f) The CNEA currently has Board representation from persons with disabilities. Staff will consider putting forward a recommendation to the Board related to monitoring of Board representation from persons with disabilities through self-assessment.

By 2019

g) Strive for input in mainstream decision-making from persons with disabilities/disability advocates, including Board representatives.

By 2019

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