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The Canadian National Exhibition (CNE) is committed to implementing, maintaining and enhancing accessibility with respect to employment, and the use of all goods and services, for all persons with disabilities, in a timely manner.

CNE shall use reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles:

  • Goods and services will be provided in a manner that respects the dignity and independence of persons with disabilities;
  • Persons with disabilities will be given equal opportunity in the employment cycle and to obtain, use and benefit from goods & services.
Accessibility for Ontarians with Disabilities Act, 2005

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) became law on June 13, 2005. It builds on progress made under the Ontarians with Disabilities Act, 2001, to create an accessible Ontario by 2025.

Under the legislation, the government of Ontario has developed mandatory accessibility Standards that identify, remove and prevent barriers for persons with disabilities in key areas of daily living. The Standards apply to private and public sector organizations across Ontario.

The Act includes Accessibility Standards in:

  • Customer service
  • Information & communications
  • Employment
  • Transportation
  • Built environment
Customer Service Standard 

The first Standard required compliance by January 1, 2012. Under the Ontario Regulation 429/07, Customer Service Standard CNE created a policy and outlined our commitment to all aspects of the Standard which included:

  • Working with service animals and support persons
  • Providing notice of service disruption
  • Ensuring an accessible feedback process
  • Providing for the use of assistive devices and alternate formats
  • Training employees on the Standard and how to effectively communicate and interact with persons with disabilities

CNE met all of the requirements and has submitted a Compliance Report to meet the deadlines.

Integrated Standards 

The Ontario Regulation 191/11, the Integrated Accessibility Standards became law on July 1, 2011, with compliance deadlines ranging from January 2012 to January 2021. It combines three Standards: Employment, Information and Communications, and Transportation and outlines ‘General’ requirements.

Actions

The table below outlines our initiatives in response to the Standards and compliance deadlines:

Action

Standard

Deadline

A policy on the Customer Service Standard was created on April 1, 2013 outlining our response to all aspects of the Standard.

Customer Service Standard

July 27, 2016

UPDATED

All existing employees were trained on how to interact with persons with disabilities through a presentation facilitated by people managers.

Customer Service Standard

June, 2016

COMPLETED

Yearly training

Upon hire, all new employees must participate in training on AODA and the Customer Service Standard.

Customer Service Standard

April 1, 2013

ONGOING

Information about emergency response plans is available to customers and employees with disabilities upon request

Integrated Standards – Information and Communications

April 1, 2013

ONGOING

Employees with disabilities will be provided with individualized emergency response information when necessary upon request.

Integrated Standards - Information and Communications

ONGOING

The AODA policy was revised in July 2016 to include the policy and procedures to meet the requirements of the Integrated Standards.

Integrated Standards - General

July, 2016

COMPLETED

CNE will ensure that all new internet websites and web content conform with WCAG 2.0 Level A.

Integrated Standards – Information and Communications

August, 2016

 

Access to CNE’s Accessibility policy and resources, the AODA and the Standards are and will continue to be available for employees on  http://theex.com

 

Customer Service and Integrated Standards

April, 2013

ONGOING

The section on Accessibility on CNE’s public website http://theex.com will be updated with a copy of this multi-year plan.

Integrated Standards – Information and Communications

August, 2016

 

 

 

Access to this multi-year plan and customer feedback information will be available on our public website http://theex.com

Customer Service and Integrated Standards

August, 2016

CNE will review its employment practices and revise where needed to ensure that they accommodate for persons with disabilities during the recruitment and assessment processes and when people are hired, as per the Standard.

Integrated Standards - Employment

April 1, 2013

ONGOING

 

CNE will consult with employees and ensure the accessibility needs of employees with disabilities are taken into account when using performance management and career development.

Integrated Standards - Employment

September, 2016

ONGOING

CNE will develop individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

Integrated Standards - Employment

October, 2016

A plan will be developed and executed to ensure that all internet websites and web content achieve WCAG 2.0 Level AA by 2021.

 

Integrated Standards – Information and Communications

January 1, 2021

The CNE will work with disabled employees to develop individualized workplace emergency response plans and provide information regarding emergency response.

Employee Accommodation Policy

 

July, 2016

Customer Feedback

CNE ensures feedback processes are accessible by providing or arranging for the provision of accessible formats and communications support upon request.

Feedback from our customers provides CNE with opportunities to learn and improve. CNE recognizes the right of our customers to make a complaint, a compliment or suggest ways to improve our services.

To ensure that the delivery of goods and services to persons with disabilities is provided in an effective and timely manner, customers are invited to provide their feedback in any preferred format including:

  • In person at CNE property
  • By telephone at 416-263-3330

By email at info@theex.com

Responding to Feedback

CNE will respond either in writing, in person, e-mail and/or by telephone, based on the format requested. They will acknowledge receipt and outline any actions that will be taken in response to the feedback.

Modification to this or Other Policies 

Any policy of the CNE that does not respect or promote dignity and independence of people with disabilities will be modified or removed.

This Accessible Customer Service Plan is posted and highly visible at: The CNE Media Office.

Copies are made available through the feedback process and also available in larger font, upon request.

Plan Review

This Multi-Year Accessibility Plan will be reviewed by the CNE on an annual basis.

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