Guest Info – The Ex

Accommodations Policies Services Important Contacts

Accommodations

Hotel Information

Plan your escape to Chelsea Hotel, Toronto, a vibrant hotel brimming with sophisticated style and amenities.

Chelsea Hotel, Toronto is located in the heart of downtown, just steps from the city’s best shopping districts, vibrant nightlife and exciting attractions. The hotel features 1590 guestrooms, three restaurants, complimentary Wi-Fi, exclusive attraction discounts and separate adult and family recreation areas. The Family Fun Zone, located on the 2nd floor, includes a family pool featuring the 130-ft indoor “Corkscrew” waterslide, Kid Centre, and Club 33 teen lounge. An adult-only urban retreat, Deck 27, features a gym, saunas, indoor heated swimming pool/Jacuzzi and seasonal sundeck. Outstanding service coupled with a unique range of facilities provide travelers with essential amenities and comfortable accommodations at exceptional value.

Book your special CNE Package today which includes:

2 General Admission Tickets to the 2024 CNE
Room Accommodations

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Policies

General Rider Policy

Customer Safety Is Paramount at North American Midway Entertainment (NAME).

It is the policy of North American Midway Entertainment that all guests of our midway require a valid admission if occupying any seat on any amusement devise or attraction. Guests must be able to abide by all NAME “SIZE WIZE” height, size, weight, and safety requirements as posted at each of our rides or attractions.

Our midway company works very hard to make sure that all CNE guests are treated in an equal and courteous manner, while at the same time ensuring that they have a safe and pleasurable experience.

Persons With Disabilities

North American Midway Entertainment is committed to giving all our guests with disabilities the same opportunity to enjoy and benefit from our services and attractions just as any other guest on our Midway. Midway guests with disabilities are required to be able to place themselves in the devise seat or attraction by themselves or with the help of an attendant or support person. During the course of the ride, the disabled guest must also be able to hold themselves in the ride without assistance and remain properly secured within the restraints and adhere to posted safety requirements for all guests.

North American Midway recognizes the Access 2 Program in Canada and provides our Access 2 guests attendants or support persons complimentary admission to our attractions. Accreditation for the Access 2 program is available at NAME Guest Services.

Guests With Casts

Each injury is evaluated individually at North American Midway’s Guest Service Centres. We take into consideration the length of injury, doctor restrictions and the area of the injury. Leg casts are not allowed on the majority of our rides or attractions. Ultimately if the guest can firmly hold on and be properly secured those guests can ride most non-high-speed rides. We also take into consideration safety factors of other guests seated beside them.

For newer injuries we do not recommend rides of any significant velocity.

Guest Policies

Alcohol
You may not bring alcohol into the CNE grounds. It can be purchased in licensed areas within the CNE.

Bicycles, In-Line Skates & Motorized Self-Balancing Hoverboards/Scooters
Bicycles, in-line skates and two wheel scooters are not allowed on the CNE grounds during the 18 days of the fair.

Food
You may bring your own food into the CNE. Guests may bring coolers into the grounds, but coolers are subject to search.

Pets on Site
With the exception of Service Dogs, and the SuperDogs, furry friends are not allowed on the CNE grounds during the 18 days of the fair. DO NOT leave pets in the car. They will be reported and rescued by CNE Animal Services.

Smoking
Smoking of any kind is not permitted within 9 meters of Kids’ World and all buildings on the grounds. Please be considerate of other guests when smoking in designated areas.

Vaccinations
We are following all public health guidelines as issued by the Provincial and Municipal governments and therefore we do not require proof of vaccination for our attending guests at this time.

Masks
In accordance with public health guidelines as issued by the Provincial and Municipal governments we will not be enforcing mandatory mask requirements at this time.

Services

Medical Services

Toronto Paramedic Services and St John’s Ambulance are on patrol daily throughout the grounds and at several designated locations onsite to assist CNE guests with immediate First Aid and CPR needs.

Attending With Children

Baby Care Centres

Amidst the hustle and bustle of the CNE, our Baby Care Centres provide a quiet, cool and private place to change and nurse babies.

Guest Services Baby Care Centres:

Salon 101 in Hall A of the Enercare Centre (10am to 10pm)
Better Living Centre, north-west corner (10am to midnight)

Found Children

Found Children Centres are located in Guest Services in two locations.

Salon 101, Hall A, Enercare Centre:

Open daily from 10 am to 10:00 pm (416) 263-3254

North-west corner of Better Living Centre:

Open daily from 10 am to midnight (416) 598-7211

All CNE staff wear uniforms and photo ID tags.

Tips for a child-safe day at the EX

Make note of what your child is wearing so that should you become separated, you can properly describe him or her to CNE officials.
If a child becomes separated from your group, contact the nearest staff member, security officer or visit an Information Booth for immediate assistance.
Brief your child to do the same.

Wagon Rentals

Wagon rentals are available at the following locations:

At Information Booths:

Inside the Princes’ Gates
in front of Princess Margaret Fountain

Cost:

$10 rental fee
$50 deposit – Cash or credit card is required as well as proof of residence

Washrooms

Wheelchair-accessible washrooms are available in:

All buildings
Adjacent to the outdoor washroom trailers located throughout the grounds.

Prayer Rooms

Two prayer rooms are available onsite during the CNE:

North-west corner of the Better Living Centre
(10 am to 12 am)

Salon 101 in the Enercare Building

Banking

Since a number of our vendors only accept cash, Interac banking machines are located throughout the grounds. Check back later to see our 2024 map with all bank machine locations!

EXpress Trains

The CNE offers a FREE shuttle service that transports visitors to the five designated stop locations around the grounds every 15 minutes from 10 am to 9:30 pm. On Labour Day Monday train service will end at approximately 4 pm.

The EXpress train is accessible. The first row of the first two cars of each train are wheelchair accessible.

Please note: Train service may be interrupted during some special events. For example during the Warriors’ Day Parade and the Canadian International Air Show, etc.

Lost & Found

If you’ve lost something at the CNE, contact our Lost and Found offices:

Enercare Centre: (416) 263-3254
Better Living Centre: (416) 598-7211

We recommend calling one of these offices first to check if your item is still on-site before reaching out to the Toronto Police Service. Our Lost and Found attendants will provide the exact location of your item and give you pick-up instructions.

Toronto Property Unit (416-808-3750). Certain items of value (e.g. cell phones, cameras, passports, cash) will be turned over to Toronto Police Services throughout the event.

Items not turned over to the Toronto Police Services will be held at the CNE until Monday September 2, 2024 after which these items will be disposed of.

If you have any questions please contact [email protected].